Privacy Policy

Last updated: 4/17/2025

Introduction

Harmony Appliance Repair BC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our appliance repair services.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

Name and contact information
Address and service location details
Appliance information and service history
Payment information
Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address and device information
Browser type and settings
Website usage data
Cookies and similar technologies

How We Use Your Information

We use the collected information for various purposes, including:

Providing and improving our services
Processing service requests and payments
Communicating with you about appointments and services
Sending promotional materials and updates (with your consent)
Analyzing website performance and user behavior
Complying with legal obligations

Third-Party Services

We use various third-party services to support our operations:

Google Analytics for website analytics
Facebook Pixel for advertising
Payment processors for secure transactions
Customer relationship management systems

Marketing and Communications

With your consent, we may send you marketing communications about our services, promotions, and updates. You can opt-out of these communications at any time by:

Clicking the "unsubscribe" link in our emails
Contacting our customer service team
Updating your preferences in your account settings

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to certain processing activities
Withdraw consent for marketing communications

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.